As we reflect on an unforgettable NRF, we wanted to offer a special thanks to our friends over at Absolute Web for their 🌟 spotlight 🌟 on team Narvar! Our CEO and Founder Amit Sharma shared insights about customer engagement, retention, and exciting advancements in data and intelligence being brought to the table in 2024 🚀🚀🚀 Watch below to learn more👇 ( 👀 Justin Poole)
Narvar
Technology, Information and Internet
San Mateo, California 22,690 followers
Simplify the everyday lives of consumers.
About us
***Who We Are*** If you've ever bought something online, there's a good chance we’ve already met—we are Narvar. Narvar pioneered how brands engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Today, Narvar's comprehensive post-purchase platform empowers 1200+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—to build trust, retain revenue, and grow customer lifetime value. ***What We Do*** Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience. Recognized by Fast Company as one of its "most innovative companies", Narvar serves 80% of US adults annually across 2 billion outbound shipments and 80 million returns. Worldwide, we touch over 125 million consumers each year across 8 billion interactions in 38 countries and in 55 languages. ***What We Stand For*** As pioneers of the post-purchase movement, we believe in fearlessly navigating the unknown. We are professionals who thrive on adventure and nurture a collective mindset of constant innovation. Ours is a home for full hearts and creative minds—not big egos—because we know that kind of home leads to the biggest innovations in customer experience.
- Website
- http://narvar.com
External link for Narvar
- Industry
- Technology, Information and Internet
- Company size
- 201-500 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2012
- Specialties
- retail, post-purchase, returns, logistics, supply chain, ecommerce, D2C, retail news, Order tracking, tracking package, Online shopping, Exchanges, Shopify, SaaS, consumer trends, Consumer behavior, Shipping, Packaging, and Reverse logistics
Locations
Employees at Narvar
Updates
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Narvar reposted this
Last day at NRF with our great partner Narvar offering global omnichannel return solutions. And of course extremely happy to be here with our new Chief Commercial Officer Marko Kiers Step by, now you still can.
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🚀 Kicking Off NRF Today! 🌟 Join us at Crystal Palace Lounges 3 & 4! Narvar is here, bringing you the coolest swag in town 🎁 We've got super comfy Pangaia sweatshirts 🧥 and stylish Carhartt beanies 🧢, all ready for your personal touch. Customize them with catchy phrases like "What the Freight?" 🚚 and "In My Logistics Era" 📦 – a must-have for every retail trendsetter! 🎉 Exclusively for retailers, Narvar customers, and prospects. Grab yours while they last! AND...a huge shoutout to our amazing partners ReBound and Gladly for their incredible support. 🤝 Let's make this NRF unforgettable! Let's go! 💥 #NRF2024 #Narvar #RetailInnovation #SwagGoals
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🌟 Dive into the latest blog from Corra feat. Narvar, where the KEY to skyrocketing customer loyalty and retention is unveiled...hint, hint: its your post-purchase strategy! 🚀🚀🚀 Learn how Narvar is revolutionizing CXs, ensuring customers don't just buy, but stay 🛍️ Read the blog now and find out why Narvar is the missing piece in your retail puzzle! https://lnkd.in/eCtiWs-U
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🌟 In a recent CBS News segment, Narvar's Chief Customer Officer, Anisa Kumar, shed light on a significant retail trend: nearly 40% of retailers are now charging for returns. This key insight emphasizes the evolving challenges in the retail landscape. 📣🛍️🔄💰 Don't miss Anisa's expert commentary, showcasing our leadership in understanding and shaping customer experiences. 🔗 https://lnkd.in/exy9ee89 #Narvar #RetailTrends #CustomerExperience #PostHolidayShopping #RetailInsights
Gift returns this year could be a pricey proposition
cbsnews.com
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📊 "Tougher Returns This Season?" As Morning Brew reports, the landscape is changing. At Narvar, we provide the solutions, insights, and strategies to navigate holiday returns and beyond 🚀🚀🚀 https://lnkd.in/gHMC7Rmz #ThoughtLeadership #NarvarInsights #MorningBrew
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Yesterday, our CEO and Founder, Amit Sharma, shared his perspectives on the future of eCommerce with Yahoo Finance including new challenges and opportunities, particularly in the realm of returns. 🔍 Key Takeaways from the Interview: - The increasing volume of online orders has led to a rise in returns - Amit discussed the potential for "more balanced return policies," offering unique benefits for VIP or loyalty program members - He also emphasized the importance of making exchanges more efficient to retain sales and customer satisfaction 🔗 https://lnkd.in/gVTRnYAg #OnlineRetail #EcommerceInnovation #Narvar #LeadershipInsights #FutureOfRetail
How returns could shape the future of online retail
finance.yahoo.com
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🌐 In the Spotlight: Narvar has been featured on USA TODAY, shedding light on a significant shift in the retail industry. 📈 🔍 Our Data Speaks: Discover how 40% of retailers, up from 31% in 2022, are introducing return fees. This highlights a nuanced change in the retail landscape, balancing profitability and the customer experience. 📖 Read the full article to understand this evolving trend! https://lnkd.in/gttYiwym #RetailTrends #USAToday #MarketInsights
Goodbye free returns: Retailers are tacking on mail-in fees. Why that may be good news.
usatoday.com
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Why are more fashion retailers are charging return fees?... ***Major return volume (+17% of all orders) ***Dwindling warehouse space to process and repackage goods ***Growing operational costs (the cost of everything from labor to fuel is up) ***Bracketing and wardrobing continue to grow in popularity with online shoppers—return fees dissuade this behavior Great write up on the subject from Brennan Doherty on behalf of BBC: https://lnkd.in/dKNKyJpV #retail #ecommerce
Are free returns over?
bbc.com