FAQ

When can I start?

If you register with a corporate email address, your Bindy account will be set up in minutes.
If you register with a personal email address (Gmail or Hotmail for example), your account may be delayed 24 hours or longer or denied.
Once set up, you are operational immediately.

Do you offer support?

Yes.
We help new customers upload sites, users and forms.
We provide detailed and fast support by email.
Online help is available and extensive.

How much does it cost?

See the pricing.
All plans include unlimited users and sites.

How am I billed?

No credit card is required for the free trial.
Subscription customers are billed automatically by credit card on the monthly anniversary of their subscription.
Large enterprise customers are billed monthly, quarterly or yearly by invoice.
US customers are billed in US $. Canadian customers are billed in Canadian $. European customers are billed in €. UK customers are billed in £.
There is no setup fee, no per-seat license, no hardware, software or maintenance cost.

Do I sign a contract?

Other than the registration's non-disclosure and non-compete, no contract is required for the free trial.
Subscription customers are asked to accept the terms of service, electronically.
Large enterprise customers sign a service agreement with price protection and standard clauses (confidentiality, non-disclosure, customer owns data, etc...).

Can I cancel?

Yes.
Subscription customers can cancel Bindy at any time, with no penalties and no notice period. The service remains available until the end of the prepaid month in progress.
Large enterprise customers can choose not to renew the service on an annual basis.

Can I export my data?

Yes.
Contractually, the customer's data is the sole and exclusive property of the customer. Bindy is granted a license to the customer's data for the sole purpose of providing the service.
Using the web interface or the API, you can export forms, inspections and most reports to Excel, PDF, JSON or XML.

Tell me more

Bindy was established in 2009. It is headquartered in Toronto, Canada and operates in over 100 countries and 22 languages. Bindy is a wholly-owned subsidiary of Betterdot Systems Inc, established in 1999.
Betterdot Systems is registered with Dun & Bradstreet. D-U-N-S® Number: 208210132