Travis Kriplean
David W. McDonald
ABSTRACT
Successful online communities have complex cooperative arrangements, articulations of work, and integration practices. They require technical infrastructure to support a broad division of labor. Yet the research literature lacks empirical studies that detail which types of work are valued by participants in an online community. A content analysis of Wikipedia barnstars -- personalized tokens of appreciation given to participants -- reveals a wide range of valued work extending far beyond simple editing to include social support, administrative actions, and types of articulation work. Our analysis develops a theoretical lens for understanding how wiki software supports the creation of articulations of work. We give implications of our results for communities engaged in large-scale collaborations.
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Index Terms
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Articulations of wikiwork: uncovering valued work in wikipedia through barnstars
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